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These terms set out the rules that apply when you open and use a geta99 account, including how we handle transactions, what conduct is expected, and what happens if something goes wrong. Access to geta99 depends on your local law and eligible region — please read this before you start.
By creating and using a geta99 account, you confirm that you have read, understood and agreed to these terms in full. We may update them from time to time; when we do, the revised version takes effect as soon as it is published on this page. Continued use of the account after a revision means you accept the updated terms. If any part of these terms conflicts with local law in your jurisdiction, the local law applies to the extent of that conflict — availability of our services depends on your local law and eligible region. When you conduct transactions on geta99 — whether that is funding your account through Nagad, making a transfer via Upay, or using Bank Transfer — you are bound by the conditions attached to that payment channel as well as these terms. We do not override the rules of those payment networks; you should read their own policies alongside ours. Any account balance shown in your wallet reflects completed and verified transactions only. Disputed or pending transactions are handled according to the process set out in the support section below. We keep a record of all account activity, and you can request a copy through the account history screen at any time.
Not everything connected to your geta99 experience falls under these terms. Understanding what is and is not covered helps you know where to look when a question comes up. Each area below has a distinct scope — read carefully before assuming a term applies to a situation it does not govern.
These terms govern how you register, log in and maintain your geta99 account, including identity verification steps shown in the account settings screen. Any breach of access rules — such as sharing credentials — may result in account suspension pending review.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are covered by these terms. Transaction records are visible in your account history. Limits, fees and verification steps displayed at the time of the transaction also form part of the conditions you accept.
Game titles, lobby content and promotional material published on geta99 are owned by or licensed to us. You may view this content for personal account use only. Reproducing, scraping or redistributing any part of the site without written permission falls outside permitted use under these terms.
Payment networks such as Nagad and Upay, and game content studios supplying titles in the lobby, operate under their own separate terms. geta99 is not liable for the conduct or policies of those third parties, and a dispute with a payment provider must be directed to that provider directly.
These terms give you a clear set of actions you can take at any point during your account relationship with geta99. You are not a passive party — you have the right to review what we hold, correct errors, ask questions and close your account if you choose. The routes to exercise these rights are built into the account interface and our support channels; you do not need to submit a formal legal request to use most of them. If you believe a transaction record is incorrect, the account history screen is your first stop — it shows every completed action with a timestamp. From there, you can raise the matter directly with our support team if the record does not match what you expected. We aim to respond to account queries through the published support routes listed on this page, and we will tell you what documents or steps are needed to resolve the matter.
Open the account history screen to see every transaction, login event and account change with its timestamp. This screen is available after you log in and requires no extra verification step to access.
If your registered name, contact details or linked wallet information is incorrect, use the account settings page to submit a correction. Some changes require identity verification before they take effect.
If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, you can contact support directly. State the relevant section and your account reference so we can look at the specific record.
You may request closure of your geta99 account at any time through the support route. Any verified balance remaining at the time of closure is settled according to the withdrawal process shown in your account, subject to the payment method you have linked.
If you have a question about these terms — or need to act on one of the rights described above — use the contact routes published on geta99. We do not invent support hours or response guarantees here; check the contact page for the current routes and any availability notices posted there.
The live chat widget is accessible from the account screen once you are logged in. Use this for account-specific queries, including questions about how a term applies to a recent transaction or wallet action.
For written records of a policy question or a formal correction request, use the email address published on our contact page. Include your account reference and the section of these terms you are asking about so we can route it correctly.
The help centre on the geta99 site covers frequently asked account and policy questions. Search there first — many common terms queries are already answered with step-by-step account paths you can follow without waiting for a support reply.
These four areas explain how geta99 operates the commitments behind these terms — covering data retention, account security, cookie use and how to request a change. Each one is grounded in what you can verify through the account interface or published support routes.
We keep account transaction records, login history and identity verification data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support with your account reference.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, use the password reset path on the login screen immediately and notify support. We do not ask for your password through any support channel.
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If you want to update account details, amend a linked Nagad or Upay wallet, or close your account, the request goes through support. We confirm receipt by the same channel you used and tell you any verification steps required before the change takes effect.
These questions cover the things most people want to clarify before or after reading the full terms. If your question is not here, the support routes above are the right next step.
We may update these terms at any time. When we do, the revised version is published on this page with the updated date. Continuing to use your account after that date means you accept the changes. Check this page periodically if you want to stay current with the latest version.
A breach may result in a temporary suspension or permanent closure of your account, depending on the nature and severity of the issue. We will notify you through your registered contact details and explain what happened. You can respond through the support route to discuss the matter.
Yes. Any transaction you make through Nagad, Upay or Bank Transfer while using your geta99 account falls within the scope of these terms. The payment network's own conditions apply alongside ours. Your transaction record is visible in the account history screen after each completed action.
Access to geta99 depends on your local law and eligible region. If you are in a region where the service is not available, these terms still apply to any existing account activity. Check the eligibility notice on the registration page for the current list of supported regions.
Open the account history screen to find the relevant record, note the timestamp and transaction reference, then contact support by live chat or email with those details. We will review the record against our system log and respond through the same channel you used to raise the dispute.
Contact support through live chat or email and request account closure. Any verified wallet balance at that time is settled through the withdrawal method linked to your account, following the steps shown at the time of the request. We confirm closure once the process is complete.