App / Sports
geta99 collects only the information needed to run your account and process transactions through Nagad, Upay, and Bank Transfer. This policy sets out exactly what we collect, why we hold it, and what choices you have — access depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, email address, mobile number and, where applicable, the wallet identifier linked to your Nagad or Upay account. We also record transaction references generated during Bank Transfer deposits and withdrawals so that your account history stays accurate and verifiable by you at any time. Beyond account data, our servers log standard technical signals: the device type, browser version, IP address and session timestamps associated with each login. We use these to detect unusual access patterns, not to build a marketing profile. Cookies on our site serve session continuity — keeping you logged in as you move between the slots lobby, live tables and your account wallet page — and you can manage or clear them through your browser settings. We do not sell your personal data to third parties. We may share limited transaction details with payment processors handling your Nagad or Upay wallet instructions, but only to the extent needed to complete that specific transaction. Retention periods follow applicable data-handling obligations in the jurisdictions where we operate. If local law or eligible-region rules affect what we can hold or process, those rules apply. We review this policy periodically; material changes are published on this page.
This policy covers information processed directly by geta99 across its web platform and account systems. It does not extend to external services you access from links on our site, nor does it speak for the data practices of payment networks like Nagad or Upay — those are governed by their own terms. Understanding the boundary helps you know exactly which rights apply to us and which to others.
Any data you submit through the login, registration or account-settings screens falls inside this policy. That includes your email, mobile number and wallet identifiers. We process this data to verify your identity and maintain your account record.
Deposit and withdrawal references linked to Nagad, Upay or Bank Transfer are covered here. We retain these to keep your transaction history accurate. The payment network's own handling of those funds sits outside our policy scope.
Cookies and session data generated while you browse the lobby, game pages or support sections are within scope. We use them for session continuity and access-pattern monitoring. You control cookie retention through your browser settings at any time.
External links, game studio platforms, and payment gateways operate under their own privacy frameworks. Once you leave the geta99 domain or complete a wallet handoff to Nagad or Upay, their policies govern. We have no oversight of how those services handle your data.
You have several straightforward actions available under this policy. Reviewing what we hold is the first step: log in and open the account settings page, where your stored name, email and linked mobile number are all visible and editable. If any detail is incorrect — for example, a mobile number that no longer routes to your Nagad wallet — you can update it directly from that screen without contacting support. For questions about how specific data is used, or to request deletion of records beyond your active account, our published support routes are the right path. We respond to data queries through the same channels we use for account help. Where local law and eligible-region rules grant you a formal right to access or erasure, we will follow the applicable process once your identity is confirmed. We do not act on unverified requests, so expect a confirmation step before any record is changed or removed.
Log in, open account settings and check the personal details stored there. Your name, email and linked wallet number are visible on that screen.
Edit your mobile number or email directly in account settings. Changes take effect immediately and update the wallet-matching reference for Nagad or Upay transactions.
For questions about retention periods, specific data held or any concern about how your information is processed, use our published support contact. Identify your account and describe your query clearly.
Where your local law grants an erasure right, contact support with your account details. We confirm your identity first, then follow the applicable process for your region.
If your question is not answered by this policy, or if you need to raise a data concern that requires a direct response, the routes below are available. Use the channel that matches your query type — account-level changes through the account screen, formal data requests through our support contact.
Log in and open account settings to review or correct personal data directly. No support ticket needed for routine edits like updating your email or mobile number.
For data queries, retention questions or formal removal requests, use the contact form published on the site. Include your registered email so we can verify your account before acting.
For general privacy questions or to get directed to the right process, live chat is available from the account help section. It is not a channel for processing formal data requests, but it can point you to the correct route.
We have structured our data practices around the minimum needed to keep your account working and your transactions verifiable. No excess collection, no speculative retention.
Account and transaction data is held on secured servers. Retention periods follow the legal obligations of the jurisdictions where we are permitted to operate. Data linked to closed accounts is removed when retention obligations are met.
We use session cookies for login continuity and analytics cookies to understand how the lobby and account screens are used. You can clear or block cookies through your browser. Blocking session cookies will affect your logged-in experience.
Your login credentials are stored in hashed form. We monitor session logs for access patterns that fall outside your normal device and location profile. If we detect an anomaly, we may prompt re-verification before restoring full account access.
When we make a material change to this policy, we publish the updated version on this page. Continued use of the platform after a published change means you have seen the revised terms. We do not send individual notices for minor clarifications.
If you have a question about your data that is not covered in the sections above, the answers below address the most common queries we receive from account holders in Bangladesh.
We collect your name, email address and mobile number at registration. If you link a Nagad or Upay wallet, we also store the wallet identifier needed to match your deposits and withdrawals to your account record. We do not collect payment card numbers or national ID details beyond what your region's verification process requires.
We do not sell your data. We share only the transaction reference details needed to process a specific Nagad, Upay or Bank Transfer instruction with the payment processor handling that transaction. No marketing data is passed to external parties.
Retention periods depend on the legal obligations that apply in the jurisdictions where we operate. Active account data is held as long as your account remains open. Data linked to closed accounts is removed once the applicable retention period expires. Check your region's rules for the specific timeframe.
Yes. Log in and open the account settings page to view your stored name, email and mobile number. You can edit these directly from that screen. Changes update immediately and apply to wallet-matching for Nagad and Upay transactions going forward.
Use the support contact form published on the site and include your registered email address. We verify your identity before processing any removal request. Where your local law grants an erasure right, we follow the applicable process for your eligible region.
No. Once a transaction instruction leaves our platform and reaches the Nagad or Upay network, that network's own privacy policy governs. Our policy covers only the data we hold on our servers — the transaction reference and account record on our side of the transfer.